Submit your review
I am so very impressed with Stones.
After much research my husband and I....with advice from the staff at Stones felt confident in asking Paul to make a pair of diamond stud earrings for a significant birthday. Paul was approachable and knowledgeable. He listened and offered advice and options as to what I might like and what would suit me. At no time did we feel any pressure to purchase from Stones. Or that any questions we asked were silly or unimportant.
As a result I now have a beautiful pair of earrings....exactly as I envisaged.
Thank you for your excellent service and communication.
Absolutely fabulous jewellery! I purchased the 'Crafted in 18ct white gold, these drop earrings feature two oval cut natural rubies and sparkling diamonds' for my fiancee as a surprise and they exceeded all expectations! The diamonds are clear and sparkling as advertised and the rubies are natural rubies with a transparent clarity you won't find elsewhere. She receives compliments every time we go out. The earrings definitely make a statement.
Stone's customer service is impeccable. They have the patience to give you all the options and willing to customise without hesitation. I will be returning for further pieces from Stones. The investment is worth every cent!
I am absolutely delighted with my recent purchase at Stones. I have been searching for the perfect pearl ring ever since our 30th wedding anniversary. Five years later, having convinced my husband to help with the search, he spotted my exquisite new ring in the window display at Stones. The staff were extremely knowledgeable, offering excellent service and advice. They were also very patient with my several visits to the store :). The location of this store in the beautiful Brisbane Arcade adds extra shine to the overall extremely positive experience.
Wonderful jewellers with 5 star customer service. After having a bad experience with another jeweller I will only ever buy from Stones now.
I was given an exquisite ring for my birthday which I had resized to fit my little finger, unfortunately, this was a mistake, so I requested once again to have the ring resized to fit my ring finger - Picked up the resized ring, just perfect. I was expecting to pay for the second resize which would have been fair, but there was no charge. Thank you Gayle and all involved in the resizing. Incredible service and attention.
Time and time again they delivered above expectations. They are very knowledgeable, have good ideas when consulted on a new design and listen well when you explain what you are looking for. They go above and beyond to keep customers happy. Paul spent time to design something new for us, addressed all our queries, returned our phone calls. They are reasonably priced and have high quality jewellery. We bought several nice items from them over the years and will continue to do so.
I went into Stones on a whim since I couldn't find the carved, stone-less ring style I wanted at any of the chain jewellers (and I felt a bit out of place). Graham served me immediately and found my perfect wedding ring, for a great price too. He answered all my questions about sizing and metals, and even polished my engagement ring from another store. I'll be returning for regular polishes now.
Thank you Mysti. I really enjoyed helping you. I look forward to seeing you soon for complimentary cleaning and polishing. Regards, Graham.
The team at Stones provided excellent service and were incredible in helping me select an engagement ring for my partner. They took the time to show me a number of pieces and helped me to understand my purchase. To top it all off they were able to resize the ring on the same day. I would wholeheartedly recommend Stones to anyone looking for a quality piece and outstanding service. Thanks!
Thank you, Zane. It was a pleasure helping you with your engagement ring. All the best for the future.
I bought a beautiful diamond ring that looked like a flower from here. All the Jewellery here is incredible. I was very well looked after by the friendly and kind staff, every time I saw them to pay off the ring. They showed outstanding experience with politeness and they apply themselves with terrific professionalism in a great manner. This is a world class jewellery store.
Thank you so much Kane. You're kind comments are very appreciated.
Very easy process with good service. I went in knowing what I wanted, so it was a straight forward transaction for them. Graham assisted me in a friendly way and I left feeling good about my purchase.
You're very welcome. Thank you, Graham.