FAQ’s

Q. Why is my white gold ring turning yellow?
A. For a full explanation, please press here

Q. Do you resize rings?
A. Our craftsmen can professionally resize, repair or redesign your most treasured pieces of jewellery. You can rest assured that your jewellery is in safe hands because our workshop is located right here in the historic Brisbane Arcade.

Q. Do you Rhodium plate rings?
A. Yes. We will keep your treasured piece of jewellery as bright and as shiny as the day you fell in love with it. It will take approximately 1-3 days to rhodium plate your ring depending on the complexity of design.

Q. Are your diamonds responsibly sourced?
A. At Stones, we’ve have always ensured that our diamonds are conflict-free. We only purchase them from legitimate sources that we know and trust. We’ve been following this responsible practice since we stated business in 1970. For more detailed information please press here

Q. Do you custom make rings?
A. If you can dream it, we can create it for you. We specialise in Custom making, to bring your dream diamond ring to life. It’s a proud heritage that began with our founders, John and Del Stone, and continues today under the guidance of their son Paul.  For more information press here

Q. How long does it take to make a ring?
A. Because our workshop is located right here in the Brisbane Arcade, we normally require around 10 working days to create your ring. If you have a special requirement or need your ring made more quickly, please speak with one of our experienced staff. We are happy to assist you and can usually accommodate most requests.